MTA eTix app now available on Hudson Line
ALBANY — Gov. Andrew M. Cuomo announced the accelerated rollout of MTA eTix, a free MTA app that will allow Metro-North Railroad and Long Island Rail Road customers to purchase train tickets anytime, anywhere with their mobile devices.
MTA eTix are currently available on the LIRR’s Port Washington Branch and Metro-North’s Hudson Line.
The app, which was scheduled for completion by the end of 2016, will now be available to all riders of both railroads by the end of the summer.
LIRR and Metro-North customers can check schedules, see service status, and purchase tickets without waiting in line. The app also offers account management tools, giving railroad customers the ability to secure refunds for unused mobile tickets, request duplicate receipts, and manage profile info such as password and linked credit card numbers.
After introducing the app on these two rail lines, the MTA will make e-ticketing available to all LIRR and Metro North customers by the end of August.
MTA eTix can be accessed as a stand-alone app or through the popular TrainTime apps and can be downloaded for free for iPhone and Android phone users.
The eTix app will be available for all lines on the Long Island Rail Road and Metro-North Railroad in the following weeks:
• Week of July 25: MTA eTix becomes available on Metro-North Harlem Line
• Week Aug. 22: Full system wide implementation of MTA eTix, as the app becomes available on the rest of LIRR and Metro-North’s New Haven Line
The MTA eTix launch follows a successful field test, during which 150 customers who ride the Long Island Rail Road Port Washington Branch or Metro-North’s Hudson Line tested the app. Survey results indicate widespread satisfaction with the app, with 92 percent of pilot participants indicating that they were very satisfied or somewhat satisfied with the app and 94 percent stating that they were very likely or somewhat likely to use the app once it is rolled out.
Next year, the MTA expects to make the MTA eTix app even more user-friendly by allowing LIRR and Metro-North customers who transfer to or from the New York City Subway or New York City buses to pay their fares using a single app and a single transit account.